THINGS YOU NEED TO KNOW BEFORE ORDERING
First and foremost, you must create an account with us to use the shopping cart system. The benefits to you are that you only have to enter your contact and shipping information once, you have a listing of all your orders, and you may select whether to subscribe to our e-mail communciations/newsletter. The benefits to us are we have all your contact information in one place, it's secure, and we can easily communicate via e-mail as your order progresses to completion. Please remember to sign in to your account before attempting to place an order.
Most of our products are manufactured per order within our facilities in Claytonville, IL using JIT (Just In Time) manufacturing methods. However, we typically have quantities of best selling items in stock. Once received, your order will be shipped within 3 to 7 business days. This does not include painted and assembled kits and structures as these are built per order and can take up to 5 weeks to complete depending upon our production queue.
Our products are intended to be used by adult hobbyists and are not toys and should not be used or handled by children under 14 years of age without adult supervision. Some products sold by St. Charles Model Works and Trainsloads.com are small and may become choking hazards in the hands of small children.
Photos of loads in cars illustrate how our loads look in other manufacturers’ cars. We do not sell the rolling stock (freight cars). All load products are for the load only.
SHIPPING & HANDLING
Our shipping rates within are calculated by current US Postal Service rates as determined by destination zip/postal code, type of service selected, and weight of shipment. You can preview the shipping charges from within your shopping cart at any time.
Exceptions to these rates are as follows:
If your order includes our Art Deco Bridge Kit, please add $12.95 to your shipping fee. The kit requires a large box which is charged an extra fee by the USPS.
Shipping fees on built-ups will be quoted on an individual basis. Please contact us directly for more information.
Foreign Orders - Billed at actual shipping charges. Allow $9 per pound for USPS Single Piece Post Air. Most orders weigh about 1-1/2 pounds. Any excess refunded. Surface shipping is available (about $4 per pound), but it is slow (4-6 weeks!).
We reserve the right to select the common carrier for shipment. We currently ship everything via USPS Priority Mail. We will ship via United Parcel Service (UPS), Federal Express (FedEx), or DHL if the customer provides us with their own account number for the carrier of their choice. For shipments other than USPS, we must have your street address (NO P.O. Boxes). Smaller orders and all Alaska, Hawaii & Canada orders are shipped via the US Postal Service.
We must collect Illinois State Sales Tax for any shipment to an Illinois address (or any order picked up at our plant). Our shopping cart automatically adds 6.25% sales tax to your order if this applies to you.
We accept the following forms of payment:
Returns will be accepted within 30 days of shipment with correct RMA documentation. The item(s) must be returned. If the return is our fault (i.e. shipping damage or error), we will bear the cost of refund or replacement (your choice). If the return is your fault (i.e. you ordered the wrong item), your money will be refunded less shipping charges. If you wish to exchange items, you will be charged for the shipping fee on those items plus or minus the difference in cost of the items exchanged. Use our Returns page to communicate your request and receive your RMA number and return documentation.
Should you have any questions or need further information about any of our products, feel free to contact us. You can call us at (815) 457-2453 or e-mail us. If you prefer, you can contact us in writing by mailing a note to SCMW, P.O. Box 27, Claytonville, IL 60926.
DOWNLOAD ORDER FORM FOR MAILING
If you prefer to mail us your order you may download an order form in Adobe Acrobat format, fill it out, and mail it to us. You must have Adobe Acrobat Reader installed on your computer. Adobe Acrobat Reader is available free of charge; you may download Adobe Acrobat Reader here.
Download Order Form
We value your business. Our philosophy at SCMW and Trainloads.Com is to provide model railroad hobbyists with the most unique and realistic loads, detail parts, and kits available. We consider our customers to be active participants in the development of new product concepts. We encourage you to contact us and share your product needs and ideas.
Terry & Sue Wellman, Owners